Return & Refund Policy

Welcome to Vicxy Cosmetics. Customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging.

• The product must not be damaged or tampered with.

• Proof of purchase or order number is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used cosmetic products

• Skincare products that have been opened

• Items damaged due to misuse

• Sale or discounted items

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will arrange a replacement or refund after verification.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds are processed within 5–7 business days.

• The refund will be sent through the original payment method or bank transfer (if applicable).

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

Shipping Costs

• Customers are responsible for return shipping charges unless the mistake was from our side.

• Original shipping charges are non-refundable.

Order Cancellation

Orders can only be canceled before shipment. Once shipped, the order cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

Vicxy Cosmetics
Email: vickymart021@gmail.com

Thank you for shopping with Vicxy Cosmetics.